At Wild Republic Store, we’re dedicated to bringing magic to children worldwide through our delightful collection of baby dolls, dinosaur plushies, dollhouses, and more. Here’s everything you need to know about shipping your order or returning an item if needed.
Shipping Information
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
We offer two convenient shipping methods to bring our magical toys to your doorstep:
- Standard Shipping ($12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
- Free Shipping: Available for orders over $50, shipped via EMS with delivery in 15-25 business days after dispatch
Note: We currently don’t ship to some Asian countries and remote areas. During peak seasons, delivery times may be slightly longer.
Easy Returns & Exchanges
We want every child’s experience with our toys to be perfect. If you’re not completely satisfied, you may return most items within 15 days of delivery.
Return Process
- Initiate Your Return
Email us at [email protected] within 15 days with:- Your order number
- Product name (e.g., “Fashion Doll – Ballerina Series”)
- Reason for return/exchange
- Whether you prefer a refund or exchange
- Receive Return Instructions
Within 2 business days, we’ll email you:- Return authorization number
- Prepaid return label (for defective items only)
- Packaging instructions
- Ship Your Return
Pack items securely in original packaging with all accessories included. For exchanges, clearly indicate your preferred replacement item.
Return Address:
Wild Republic Store Returns
3138 P Street Northwest
Washington, US 20007 - Receive Refund or Exchange
Once we receive and inspect your return:- Refunds: Processed within 5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal). Allow 3-5 additional days for your bank to post the credit.
- Exchanges: Shipped via your original shipping method within 3 business days of approval.
Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns on:
- Opened stuffed animals (including Fairytale Creature Stuffed Animals and Pet Stuffed Animals) unless defective
- Personalized or custom-made dollhouses
- Toddler toys with removed safety tags
Important Notes
- Original shipping fees are non-refundable (except for defective items)
- Return shipping costs are the customer’s responsibility unless the item is defective
- For international returns, mark packages as “Returned Goods” to avoid customs fees
- Final sale items (if any) are clearly marked on product pages
Defective Items
If your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the issue. We’ll provide a prepaid return label and expedite your replacement.
We’re committed to making your return experience as joyful as our toys! If you have any questions, our customer care team is always happy to help.
With love,
The Wild Republic Store Team