At Wild Republic Store, we want every child’s experience with our toys to be as magical as intended. If for any reason you’re not completely satisfied with your purchase of our baby dolls, dinosaur plushies, or dollhouses, we’re happy to help with returns or exchanges within 15 days of delivery.
Note: For hygiene reasons, we cannot accept returns on opened stuffed animals (including our Fairytale Creature Stuffed Animals and Pet Stuffed Animals) unless they arrive defective. All items must be returned in original packaging with tags attached.
Easy Return Process
Step 1: Initiate Your Return
Email our customer care team at [email protected] within 15 days of receiving your order. Please include:
- Your order number
- Product name (e.g., “Fashion Doll – Ballerina Series”)
- Reason for return/exchange
- Whether you prefer a refund or exchange
Return Request Template:
Subject: Return Request for Order #12345
Dear Wild Republic Team,
I would like to request a [return/exchange] for my recent order (#12345).
Product: [Product Name]
Reason: [Brief explanation]
I prefer: [Refund to original payment method / Exchange for
Thank you,
[Your Name]
[Your Email Address]
Step 2: Receive Return Instructions
Within 2 business days, we’ll email you:
- Return authorization number
- Prepaid return label (for defective items)
- Instructions for packaging your return
Step 3: Ship Your Return
Please pack items securely in their original packaging and include all accessories. For exchanges, clearly indicate which item you’d like instead.
Return Address:
Wild Republic Store Returns
3138 P Street Northwest
Washington, US 20007
Step 4: Receive Your Refund or Exchange
Once we receive and inspect your return:
- Refunds: Processed within 5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal). Allow 3-5 additional days for your bank to post the credit.
- Exchanges: Shipped via your original shipping method within 3 business days of approval.
Important Notes
- Original shipping fees are non-refundable (except for defective items)
- Return shipping costs are the customer’s responsibility unless the item is defective
- For international returns, please mark the package as “Returned Goods” to avoid customs fees
- Final sale items (if any) will be clearly marked on product pages
Non-Returnable Items
To ensure the safety and hygiene of all our customers, we cannot accept returns on:
- Opened stuffed animals (Fairytale Creature Stuffed Animals, Pet Stuffed Animals, etc.)
- Personalized or custom-made dollhouses
- Toddler toys with removed safety tags
For defective items, please contact us immediately with photos of the issue at [email protected].
We’re committed to making your return experience as joyful as our toys! If you have any questions about our policy, don’t hesitate to contact our customer care team.