Welcome to our FAQ page! At Wild Republic Store, we’re dedicated to bringing magic and imagination to children worldwide through our premium dolls, stuffed animals, and creative toys. Below you’ll find answers to our most commonly asked questions about our products, shipping, payments, and more.
About Our Products
What types of products does Wild Republic Store offer?
We specialize in high-quality toys that spark imagination, including:
- Baby Dolls for nurturing play
- Dinosaur toys for prehistoric adventures
- Dollhouses for creative storytelling
- Fairytale Creature Stuffed Animals for magical companionship
- Fashion Dolls for style inspiration
- Pet Stuffed Animals for animal lovers
- Toddler Toys for early development
Are your products safe for children?
Absolutely! All our products meet international safety standards and are designed with the same care we’d want for our own children’s toys. Each item is carefully crafted from child-safe materials.
Do you offer products for different age groups?
Yes! Our collection includes toys suitable for various age ranges, from toddlers to older children. Each product description includes recommended age information to help you make the perfect choice.
Ordering & Account Questions
How do I place an order?
Simply browse our collection, add items to your cart, and proceed to checkout where you’ll enter your shipping information and payment details.
Can I create an account to track my orders?
Currently, we don’t offer account creation, but all orders receive tracking information via email so you can monitor your shipment’s progress.
How can I check my order status?
After placing your order, you’ll receive a confirmation email with your order number and tracking information once your package ships.
Payment Options
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Yes! We use industry-standard encryption to protect all payment transactions, and we never store your full payment details on our servers.
Will I be charged sales tax?
Taxes are calculated based on your shipping destination and will be displayed during checkout before you complete your purchase.
Shipping & Delivery
Where do you ship?
We proudly ship globally! However, we’re currently unable to deliver to some Asian countries and remote areas. If you’re unsure about delivery to your location, please contact us at [email protected].
What shipping options are available?
We offer two convenient shipping methods:
- Standard Shipping ($12.95): via DHL or FedEx, delivered 10-15 business days after dispatch
- Free Shipping: via EMS for orders over $50 (before tax), delivered 15-25 business days after dispatch
How can I track my order?
Once your order ships, you’ll receive an email with tracking information. You can use this to follow your package’s journey to your doorstep.
What if my package is lost or damaged?
While we carefully package all items and use reliable carriers, if your package arrives damaged or doesn’t arrive within the expected timeframe, please contact us immediately at [email protected] and we’ll make it right.
Returns & Exchanges
What is your return policy?
We offer easy returns within 15 days of delivery if you’re not completely satisfied with your purchase. Items must be in original condition with all packaging.
How do I initiate a return?
Please email us at [email protected] with your order number and reason for return. We’ll provide instructions for returning your item(s).
When will I receive my refund?
Once we receive and inspect your returned item(s), we’ll process your refund within 5-7 business days. The refund will be issued to your original payment method.
Do you offer exchanges?
Currently, we don’t offer direct exchanges. For a different item, we recommend returning the original purchase (following our return policy) and placing a new order.
Contact & Support
How can I contact customer service?
Our friendly customer service team is always happy to help! You can reach us at:
- Email: [email protected]
- Mail: 3138 P Street Northwest, Washington, US 20007
Do you have a physical store?
Yes! Our flagship store is located at 3138 P Street Northwest, Washington, US 20007. Visit us to see our magical collection in person!
Can I request a product that’s not currently available?
We’re always looking for new magical toys to add to our collection! Feel free to email us your suggestions at [email protected].
At Wild Republic Store, we believe every package carries more than just toys – it delivers imagination, joy, and the beginning of cherished childhood memories. If you have any questions not covered here, don’t hesitate to reach out to our customer care team!